System integration is a complex process that involves connecting separate applications and software solutions into a single larger system. The result is a coordinated, cohesive infrastructure that enables those pieces to work together. It's natural to adopt various technologies over time, but as organization grows, these disparate systems can pose a danger to operational efficiency and visibility.
Successful system integration is a key part of an effective digital transformation strategy that can help your business automate processes, improve information flow, and optimize the use of data. However, if not managed properly, there are several ways projects of these nature can go from good to bad or even bad to worse. Here are 5 common reasons why system integration projects fail:
1) Lack of vision
It’s critically important to identify the ideal future state of the organization. Without a clear vision and understanding of what you are trying to accomplish with the project, there can be no clear roadmap to get you there. This knowledge will guide in developing a comprehensive, detailed plan and schedule for the project.
2) Lack of accountability
System integration can have an overarching impact on your business so naturally there will be conflicting interests. One department may have different requirements and desired outcomes than another, so it becomes vital for there to be a clear owner for the project, someone who has the ability to make final decisions and secure buy-in and commitment from leadership and stakeholders.
3) Underestimating the project
Overlooking important details or misunderstanding business processes can lead to incorrect scoping and planning which spells disaster for any integration project. One of the first steps should be proper discovery, allowing you to better understand your future requirements and current limitations. During this phase, you will link your processes and transactions to one another, documenting them from beginning to end.
4) Overestimating your own capabilities
With a plan in hand, it can be difficult to focus on anything except the finish line on the other side, but your team has some important questions to ask itself such as “Do we have the proper personnel to carry out the tasks required for the project?” and “What issues could be lingering in our blind side?” System integration can easily overwhelm the average IT department or distract them from the day-to-day of the business.
5) Waiting until it’s too late
Technically it’s never too late, but being proactive can save you lots of headaches and prevent loss of value. Waiting until a serious problem presents itself poses the risk of having a rushed integration project that leaves your organization in a worse state than it was previously. At the first sight of process inefficiency or friction in your information flow, your team needs to begin developing a plan of action to help you become more agile, flexible, and scalable, saving you money both in the short and long term.
Working with a partner you can trust helps you mitigate the risks associated with an integration or implementation project. Interested in determining whether a system integration or upgrade is right for you? Contact us today for a needs evaluation and start your journey with an Oasis Analysis.